2 min read

The Human Interface for Your Product

Jonas Klank
Jonas Klank
March 18, 2025

Problem: Great Product, Steep Onboarding

  • Users drop off during trial setup
  • Sales teams spend hours explaining repetitive concepts
  • Marketing can’t predict what each visitor will need to see first

Solution: Real-Time Avatars as Product Guides

Avatars embedded inside the product interface can:

  • Ask the user what they’re trying to accomplish
  • Guide them through the right flows
  • Proactively answer feature or configuration questions

Example Use Cases

SaaS Onboarding: Avatars activate during signup and walk users through value-creating actions.

Enterprise Software: Large platforms with multiple modules can present avatars that help the buyer map out a customized journey.

APIs and Developer Tools: Avatars simplify SDK choices, pricing logic, or documentation routing.

The Impact

  • 20–50% improvement in onboarding completion rates
  • Fewer support tickets in the first 30 days
  • Clearer product perception, faster time-to-value

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